Eearly Bird Rate Ends Soon.
CCIS-CE 2024 Sustainability, Stakeholder Engagement & Co-creation Systems
28th (Thu) - 30th (Sat) November, 2024
Iron Creek Bay, Tasmania, Australia
CCIS-CE 2024 Co-chair - Professor Joy Parkinson
- Dr. Joy Parkinson is the Associate Dean of Research at Australian Catholic University, specializing in consumer behavior, systems social marketing, and transformative services research. With a focus on social value creation, Dr. Parkinson is dedicated to improving health outcomes through innovative service design and behavior change programs.Her research centers on the design, implementation, and evaluation of health services, including digital health solutions. She has a particular interest in transformative service design for behavior change, especially in healthy weight management. Recently, her work has expanded to include service design for minority and vulnerable populations, ensuring that health services are accessible and inclusive. Dr. Parkinson’s behavior change programs have directly engaged over 200,000 participants, leading to improved health behaviors and enhanced quality of life. A prolific scholar, Dr. Parkinson has authored over 100 publications, including book chapters and articles in leading national and international journals, such as the Journal of Service Marketing, Journal of Service Theory and Practice, European Journal of Marketing, and Journal of Business Research. She is frequently invited to present at national and international forums, sharing her insights on social marketing and health service design. Dr. Parkinson is also a leader in the social marketing field, serving on the management board of the Australian Association of Social Marketing. Additionally, she is the Evaluation Strategic Advisor on the Queensland Health Alliance's My Health for Life Operations Management Committee, contributing her expertise to public health initiatives aimed at improving health outcomes across Queensland.
CCIS-CE 2024 Co-chair - Dr Gauri Laud
- Dr. Gauri Laud is a Senior Lecturer in Services Marketing at the University of Tasmania's College of Business and Economics. Her research focuses on transformative service research, service management, technology, value co-creation in service ecosystems, and consumer and community well-being. She has led high-impact projects on the effects of technology like artificial intelligence and Big Data, co-designing services for collective well-being, and reducing service exclusion for differently-abled users. Dr. Laud collaborates with industry and community partners to ensure her research benefits end-users. Her work, which blends theoretical rigor and practical relevance, has been published in leading marketing journals, including the Journal of Marketing and Journal of Service Management. Dr. Laud's research into customer creativity and collaboration in service exchange informs her teaching philosophy. She teaches services marketing and innovation at undergraduate and postgraduate levels, focusing on building students’ creative confidence. Her courses emphasize peer collaboration and co-creation of knowledge, which fosters meaningful learning and skill development. Dr. Laud has been recognized for her teaching excellence with several awards, including the 2019 Teaching Merit Certificate and a 2020 Citation for Outstanding Contributions to Student Learning. Before joining the University of Tasmania, she was a doctoral scholar and lecturer at RMIT University, Melbourne. Additionally, she has extensive experience as a Senior Brand Manager in the pharmaceuticals, hospitality, and education sectors across the Asia-Pacific region.
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