Co-creation in Service and Customer Engagement Symposium

Co-creation in Service and Customer Engagement SymposiumCo-creation in Service and Customer Engagement SymposiumCo-creation in Service and Customer Engagement SymposiumCo-creation in Service and Customer Engagement Symposium

Eearly Bird Rate Ends Soon.

Co-creation in Service and Customer Engagement Symposium

Co-creation in Service and Customer Engagement SymposiumCo-creation in Service and Customer Engagement SymposiumCo-creation in Service and Customer Engagement Symposium

CCIS-CE 2024 Sustainability, Stakeholder Engagement & Co-creation Systems

CCIS-CE 2024 Sustainability, Stakeholder Engagement & Co-creation SystemsCCIS-CE 2024 Sustainability, Stakeholder Engagement & Co-creation SystemsCCIS-CE 2024 Sustainability, Stakeholder Engagement & Co-creation Systems

28th (Thu) - 30th (Sat) November, 2024

 Iron Creek Bay, Tasmania, Australia

About Us

Mission

 CCIS-CE has the mission to foster research dialogue and collaboration on value co-creation and customer engagement in order to advance theory, understanding and practice in service.  

History

CCIS commenced in 2013. At that time, scholars were contemplating the centrality of co-creation and the pervasiveness of interaction in discussions. Simultaneously, some scholars were pursuing research concerned with the customer engagement (CE) that is necessary for, and influenced by, value co-creation and resource integration. Thus, in 2015, CCIS became CCIS-CE to highlight the bridging and transcending of these two concepts. 

CCIS-CE 2024 Main Theme

  Sustainability, Stakeholder Engagement & Co-creation Systems


CCIS-CE 2024 Co-Chairs

Gauri Laud, University of Tasmania, Australia

Joy Pakinson, Australian Catholic University, Australia


CCIS-CE 2024 Sponsors

Australian Catholic University

University of Canberra


Affiliation Partner

SERVSIG

Early Bird Rate Register Here

Expressions of Interest (EOI)

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Program Schedule

Day 1, 28th Nov 2024 Thursday

Keynote 1, Roundtable Session 1, Presentations, Social event, Celebration Fine Dinner

10:00 am

-

10:00 pm

Iron Creek Bay Estate

Day 1, 28th Nov 2024 Thursday

Keynote 1, Roundtable Session 1, Presentations, Social event, Celebration Fine Dinner

10:00 am

-

10:00 pm

Iron Creek Bay Estate

Day 2, 29th Nov 2024 Friday

Keynote 2, Roundtable Session 2, Workshop Sessions, Social event, Gala Dinner

8:30 am

-

10:00 pm

Iron Creek Bay Estate

Day 2, 29th Nov 2024 Friday

Keynote 2, Roundtable Session 2, Workshop Sessions, Social event, Gala Dinner

8:30 am

-

10:00 pm

Iron Creek Bay Estate

Day 3, 30th Nov 2024 Saturday

Workshop Sessions, Workshop Presentations

9:00 am

-

3:00 pm

Iron Creek Bay Estate

Day 3, 30th Nov 2024 Saturday

Workshop Sessions, Workshop Presentations

9:00 am

-

3:00 pm

Iron Creek Bay Estate

Registration

Conference Registration

Conference registration (early bird rate and full rate per person) includes two night accommodation, celebration and gala dinners, breakfasts and lunches and conference registration fee, including GST.

Early Bird Rate

AUD 1,700

includes two night accommodation, celebration and gala dinners, breakfasts and lunches and conference registration fee, including GST.

Full Rate

AUD 1,800

includes two night accommodation, celebration and gala dinners, breakfasts and lunches and conference registration fee, including GST.

Package Plus - Return Bus Transport

AUD 150

Return bus transport pick-up from Perth Train Station (or Airport) to the conference venue (Mandoon Estate)


Day Registration

Per person, including GST, (The day registration fee is subject to change)

One Day Registration

AUD 600

Including one day registration fee, morning/ afternoon tea, one lunch, one networking event, one dinner, curated resort guest experiences

Two Day Registration

AUD 1,650

Including two day registration fee, one night accommodation, celebration or gala dinner, breakfast and lunch

Package Plus - Guest Package

AUD 600

Day 1 - lunch and dinner. Day 2 - breakfast, lunch and dinner. Day 3 - breakfast and lunch

Industry Keynote Speaker - Mr. Adam Mastogl

CEO & Chief Entrepreneur, The van Diemen Project 2023 


Australia s Top 40 Under 40 Entrepreneurs & Executives


Adam Mostogl is a dynamic leader dedicated to fostering innovation and transformation across communities, businesses, and education. As CEO & Chief Entrepreneur of The van Diemen Project, he supports entrepreneurs and small businesses, driving impact and progress in over 400 businesses a year. Adam is also the Founder / Inspirer of illuminate Education Australia, empowering over 22,500 students from 280 schools nationwide to tackle societal challenges through creativity and confidence – and this work underpins the establishment of The Shift Lab | Tasmania’s First Social Impact Incubator which has helped over 60 social enterprises to start in Tasmania in the past three years. His work extends globally, including roles in the UNLEASH Global Innovation Lab which is showcased through Adam being acknowledged as one of Australia’s Top 40 Under 40 Entrepreneurs and Executives in 2023 and one of Australia’s Most Influential Educators in 2024. Despite his global reach and reputation, he remains rooted in Tasmania with his wife and three sons, continuing to inspire positive change in his community and beyond.

CCIS-CE 2024 Co-chair & Keynote Speaker - Professor Joy Parkinson

  • Dr. Joy Parkinson is the Associate Dean of Research at Australian Catholic University, specializing in consumer behavior, systems social marketing, and transformative services research. With a focus on social value creation, Dr. Parkinson is dedicated to improving health outcomes through innovative service design and behavior change programs.Her research centers on the design, implementation, and evaluation of health services, including digital health solutions. She has a particular interest in transformative service design for behavior change, especially in healthy weight management. Recently, her work has expanded to include service design for minority and vulnerable populations, ensuring that health services are accessible and inclusive. Dr. Parkinson’s behavior change programs have directly engaged over 200,000 participants, leading to improved health behaviors and enhanced quality of life. A prolific scholar, Dr. Parkinson has authored over 100 publications, including book chapters and articles in leading national and international journals, such as the Journal of Service Marketing, Journal of Service Theory and Practice, European Journal of Marketing, and Journal of Business Research. She is frequently invited to present at national and international forums, sharing her insights on social marketing and health service design. Dr. Parkinson is also a leader in the social marketing field, serving on the management board of the Australian Association of Social Marketing. Additionally, she is the Evaluation Strategic Advisor on the Queensland Health Alliance's My Health for Life Operations Management Committee, contributing her expertise to public health initiatives aimed at improving health outcomes across Queensland.

CCIS-CE 2024 Co-chair - Dr Gauri Laud

  • Dr. Gauri Laud is a Senior Lecturer in Services Marketing at the University of Tasmania's College of Business and Economics. Her research focuses on transformative service research, service management, technology, value co-creation in service ecosystems, and consumer and community well-being. She has led high-impact projects on the effects of technology like artificial intelligence and Big Data, co-designing services for collective well-being, and reducing service exclusion for differently-abled users. Dr. Laud collaborates with industry and community partners to ensure her research benefits end-users. Her work, which blends theoretical rigor and practical relevance, has been published in leading marketing journals, including the Journal of Marketing and Journal of Service Management. Dr. Laud's research into customer creativity and collaboration in service exchange informs her teaching philosophy. She teaches services marketing and innovation at undergraduate and postgraduate levels, focusing on building students’ creative confidence. Her courses emphasize peer collaboration and co-creation of knowledge, which fosters meaningful learning and skill development. Dr. Laud has been recognized for her teaching excellence with several awards, including the 2019 Teaching Merit Certificate and a 2020 Citation for Outstanding Contributions to Student Learning. Before joining the University of Tasmania, she was a doctoral scholar and lecturer at RMIT University, Melbourne. Additionally, she has extensive experience as a Senior Brand Manager in the pharmaceuticals, hospitality, and education sectors across the Asia-Pacific region.

My Blog

Our Partners

Conference Program

CCIS-CE 2024 programpreview10.09.24 (docx)

Download

Logistics

28th Nov 2024 Bus Depature:

Hobart Airport to Iron Creek Bay Estate

 Pick up at 9:00 am  

30th Nov 2024 Bus Depature: 

Iron Creek Bay Estate to Hobart CBD

Pick up at 3:15 pm 

Iron Creek Bay Estate - 394 Arthur Highway, Sorell, Tasmania 7122

Copyright © 2024 Co-creation in Service and Customer Engagement Symposium - All Rights Reserved.

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